Payment All goods and services must be paid for prior to dispatch or collection. A 50% (non returnable) deposite is required prior to any work beginning on made to measure items with the remaining balance to be paid on completion.
Delivery Goods will be sent on the date stated on your invoice (usually 10 - 14 days from the date of order) by Courier/Royal Mail recorded delivery. You will be advised of P & P costs which will be added to your invoice
Damaged/Faulty Goods In the event of goods being damaged/faulty on arrival or your order is not received within the specified time, please contact us within 10 days of receipt of goods or the expected delivery date, otherwise no claim can be considered. Should you wish to return any non bespoke item we recommend you obtain a certificate posting from the post office or carrier used to enable you to claim for any loos or damage during transit
Refunds Refunds will only be given for damaged or faulty goods. Made to measure means your item/s have been specially made for you and are therfore considered a "one off" item and are not refundable.
Prices & Availability We make every effort to maintain the prices and products shown on this website, however, we reserve the right to withdraw any item and amend any price shown. All prices are VAT free
Washing Rugs are washed according to the manufacturers recommendations using a specialist Equine Rug Wash. Damaged rugs are washed at owners risk and Rugworks do not accept responsability if any further damage occurs during the washing process. Rugs that are deemed to be too dirty/hairy will be brushed off to remove excess mud and hair. Rugworks reserve the right to charge for this service which if not done can cause blockage/damage to machines and can prevent effective cleaning.
Reproofing Rugs must be washed prior to reproofing. Rugworks use specialist equine reproofing products in accordance with the manufacturers recommendations. Should the fabric of the rug be in poor condition we cannot guarantee the effectivness of re proofing. Similarly if you have previously washed your rug in domestic detergent we cannot guarantee the effectivness of reproofing as this damages the special waterproof coating of the rug and we canot accept responsability should reproofing fail
Repairs Repairs will only be carried out at the customers request. We will provide a quote, prior to starting work, if we estimate repairs are likely to cost over £20. Please be aware that by sewing on a patch, holes are being made in the fabric which may impact the effectivness of the waterproof properties of the rug. To help guard against this, all patch repairs to turnout rugs will be treated with additional reproofing. Rugworks do not accept responsability if any patched rugs fail to be waterproof
Uneconomic Repair If we believe repair will be uneconomic we will advise you and may give you the option of either donating your rug for us to repair to give to an equine charity or to use it for salvage. Rugs/items not collected after 1 month will be deemed to have been donated to Rugworks to use as we think fit
Loss or Damage In the unlikely event of loss or damage caused by Rugworks, we will refund an amount based on the item being in used condition and/or in damaged condition if in for repair. Items dropped off to us that are not clearly labled with the customers details will be exempt